Luxury Villa in Orlando Florida

Booking and Payment Procedure
1. Complete the booking form and forward it, together with 20% deposit, through one of our payment options (contact us for options). The balance is due 8 weeks before departure.

2. A provisional booking will be held for one week pending receipt of the 20% deposit and signed booking form, for those using cheque and postal option.

3. Any bookings made within 8 weeks of departure are payable in full at the time of booking.

4. A refundable security deposit of £100 per week should be sent along with your final payment. The security deposit will be returned to you, once the villa has been checked after departure, by our management company and there is no loss or damage to the villa or the property within.

Arrivals and Departure
The villa will be available for occupancy from 4pm on the date of your arrival. You must vacate the property at 10am (prompt) on the day of your departure.

Cancellation
1. You may cancel your booking at any time. However, it must be in writing.

2. We reserve the right to cancel your holiday if payment has not been received in accordance with the conditions set out above.

3. If we receive your letter of cancellation more than 8 weeks prior to departure, you will loose your deposit. If we receive your letter of cancellation within 8 weeks of your departure, you will loose 100% of the total amount paid.

Insurance
We strongly recommend that you take out Travel Insurance for any eventuality.

Accommodation
1. There must be no subletting, sharing, or assigning the villa to anyone other than those mentioned on the booking form.

2. Persons under the age of 18 years must be accompanied by an adult.

3. We cannot accept liability for injury, theft or damage to belongings or yourselves caused whilst staying in our villa. It is your responsibility to ensure that the villa is secure at all times during your stay, and the the windows and doors are locked, when you are away from the villa.

4. The villa has a swimming pool. The owners and management company do not accept liability for injury or death however caused as a result of using the pool. Children should be supervised at all times by an adult. Care should also be taken on wet surfaces. Glass is not permitted in the pool area.

5. There is a telephone in the villa, should you need to phone the emergency services. The number is 911.

6. The BBQ is just outside the covered pool area. Please ensure that it is cleaned properly before you leave, otherwise an appropriate charge will be deducted from your security deposit.

Complaints
1. In the unlikely event that you have a complaint or are dissatisfied in any way, please contact the management company immediately in order to rectify the situation.

Animals
Animals are strictly forbidden in the villa. This is strongly enforced.

Smoking
Smoking is strictly prohibited within the villa.

Damage or Loss to The Villa
The guests are responsible for any loss or damage to the villa and its contents during their stay. Should the need arise, we will deduct the cost of the damage or loss from the security deposit. Should the cost of the loss or damage exceed the security deposit, you will be liable to pay the remainder of the cost.

Inappropriate Behaviour
Any guests behaving inappropriately or interfering with the enjoyment of other guests or residents of Hampton Lakes will be asked to leave. No compensation or refunds will be given under these circumstances.

Unforeseen Circumstances
In the event of any of the following circumstances arising, neither the home owner nor the management company will be held liable:-

Loss or delay arising from weather conditions, closure of airports or ports, grounding of aircraft, technical weather conditions leading to problems with any form of transport, floods, fire, industrial disputes, terrorist activity, war or threat of war, strikes, riots, political unrest, or any other form of hostilities, beyond our control.

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Completion of the booking form will act as your signature and constitutes acceptance of these terms and conditions and forms a contract between yourselves, the home owner and the management company.